Why do people do the things they do?
Frustration, or Flexibility?

Whether your job is Sales or Service, Leadership or Technical, your success is dependent on your ability to develop & maintain productive relationships! Which do you prefer: frustration with some, success with others? Or the flexibility to work effectively with different people?

Learn how to adapt by attending this half-day workshop:

Personal Effectiveness:
How to Improve Your Performance by Better Understanding
Yourself and Others
Conflict, or Collaboration? Successful people create effective relationships by first developing a thorough understanding of themselves, then building on this to better relate to others. When you gain an understanding of yourself, you can then identify the differences in others' actions and learn to adapt to better match their styles, increasing communication and teamwork.

Which means better performance and better results.
Survive, or Thrive? It's your choice: survive the strained relationships in your life, or find a way to adapt and thrive with those same people. In this workshop you will:
  • Increase your self awareness, the cornerstone of emotional intelligence.
  • Identify the behavioral strengths you bring to each of your relationships.
  • Explore how the strengths of other people are different from yours.
  • Determine ways to work together that will help you utilize the strengths of each person on your team.
  • Identify success strategies that will help you work more effectively with your customers, co-workers, peers and your manager.

Gain personal insight and people skills that will take your performance to the next level!
Who will benefit from this workshop? Everyone can put these skills into action to improve their performance. Sales and customer service, front line to senior managers, IT, finance or HR professionals… anyone who needs great people skills to succeed! This workshop is a great starting point to developing Self Awareness, which is the cornerstone competency of Emotional Intelligence.

"For star performance in all jobs, in every field, emotional intelligence is twice as important as purely cognitive abilities."

Daniel Goleman, from Working with Emotional Intelligence
Your Presenters

Click on a name to learn more about your presenters!

Carole Gill

Peter Sprague

 
Register Today! Click here to retrieve the form you need to complete and fax in for your registration!