TRAINING PROGRAMS

Bring any one of these programs to your organization today! Call us to discuss your unique needs and how we can:

1. Tailor the topic for your audience and time constraints.
2. Combine programs together into an integrated curriculum.

Click on any title to see a more in-depth description of the workshop, including objectives!
How Service Excellence Increases Your Profits
Service Excellence means consistently delivering tremendous value to your customers while earning a fair profit. It means understanding the lifetime value of a customer to your business, not just the profit per transaction. It means building systems for service delivery. It means people that are truly customer-focused. Service Excellence is all about creating a culture of delivering value.

A 1 to 1 1/2 -hour presentation

 

How to Lead Your Business from Potential to Profits

The key to unlocking the maximum profits in your business is YOUR leadership. The challenge is to use leadership so that it creates positive actions at your place of business. That is what this workshop is all about: practical leadership for use every day. Learn the importance of effective leadership in maximizing your return on advertising and marketing investments as well as attracting and retaining top talent.

A 1 to 1 1/2 -hour presentation

 

Service Essentials for Everyone!
Re-energize your staff with these essential skills for excellent customer service.

Six-modules comprised of one-hour or two-hour training segments will give your staff the basic skills, attitude, and awareness of how to delight your internal and external customers.The companion program to "How Service Excellence Increases Your Profits," this workshop helps front-line service employees learn the skills they need to excel. Not only will they learn why outstanding service is needed, they will also learn how to delight customers and the communication skills needed to deliver amazing service.

 

Service Essentials for Managers!

Inspire Managers to Inspire Staff!
Help your managers to create an energizing environment for staff members. This comprehensive training process will enable managers to build the infrastructure for excellent service.

Incorporating the Managing Work Expectations • Transforming Attitudes Profile – Service Essentials™ for Managers gives managers and supervisors the tools to create an environment for clearly defined and well-communicated work expectations.

 
Effective Communication Skills for Effective Leadership
Your ability to communicate is the #1 factor in determining how you are perceived. Do others see you as a leader? Do they see your true essence? Are you communicating the desired message when you work with your employees, your peers and your managers?

From a 2-hour workshop to 2-days, depending on the audience needs. Explore the detailed course description to determine the combination of objectives that will meet your needs!

Interviewing to Select Top Talent for Your Organization
THE MOST important thing your managers do may be to select talented individuals that will become part of your organization. The employees your managers hire must possess the skills, experience, knowledge and attitudes that will enable them to succeed in your unique environment. How do you cut through the image presented by a job candidate to assess their true talents? And how do you do it quickly? Consistently? Legally?

A half-day or full-day workshop

Leading Your Team
You have the talent on the team, but how well does it mesh together? Does your intuition tell you that your team has the potential to perform at a much higher level than they are now? This workshop will help team leaders understand effective practices for leading teams and how to apply them to their own situation.

A half-day or full-day workshop
Understanding Behavior: How to increase your flexibility to work effectively with different types of people
People are amazing. Each one of us has our own unique approach our world….our life…our work. Regardless of position - manager, executive, professional, front-line service provider - a person's ability to adapt to different types of people makes an enormous difference in his or her success. In this workshop participants will learn about their own behavioral preferences, the preferences of others and exactly how to "be flexible."

A half-day or full-day workshop

Workshops for PGA Professionals