There
is a common element to these keys: your leadership. It's
your leadership that sets the standard for customer service. Your
leadership that shapes the performance of your people. Your leadership
that enables you to increase your revenues and your profits.
Your challenge
is to use leadership so that it promotes outstanding performance
by each and every person at your place of business. This presentation
will help you put practical leadership skills to use every day.
You will
learn:
Your presenter
is Peter Sprague, President of Corporate Training Partners, Inc.
Peter works with companies to transform potential into profits.
His work with a regional auto parts warehouse distributor helped
them grow revenues 600% in three years. Peter has an unusual combination
of experience as a financial analyst and corporate trainer, which
helps him focus on practical, bottom-line oriented solutions with
his clients.
Prior
to forming Corporate Training Partners in 1998, Peter was with
Raymond James Financial (RJF) for nearly 15 years. His work as
a corporate educator was instrumental in creating a culture of
Service Excellence at Raymond James - a culture which created
a competitive edge for RJF in the financial services industry.
In this period their revenues grew from $280 million to more than
$900 million. Peter has worked in the areas of Customer Service
and Management Development for many years and enjoys bringing
a systems perspective to the challenge of helping companies build
a culture in which their people and profits will grow.
Peter
is an active member of the St. Petersburg Toastmasters club and
has achieved the Advanced Toastmaster level. He is also active
in the Suncoast Chapter of the American Society for Training and
Development, serving as President Elect in 2003, and the National
Speakers Association - Central Florida chapter. He works constantly
to improve his skills so he can deliver a memorable presentation
to every audience.
