The Facts about Securities Industry Operations:
How your home office handles trades and accounts

A workshop specifically designed for Sales Assistants

• Why should you attend this workshop?
• How will this improve your problem-solving skills?
• What are the objectives?
• What is the agenda?
• Who is the instructor?
• When is it? Where is it? What does it cost?
• How do I register?

Why should you attend this workshop?

A Sales Assistant is on the front-lines of the securities industry. You deliver service every day to your clients – completing new account forms, depositing checks and securities, answering questions and solving problems. You are expected to have ALL the answers!

You’ve survived this far by learning quickly. Now it’s time to get "the rest of the story." What exactly is going on in all those Operations departments at your firm? What’s a simple way to understand how transfer agents, depositories and your firm are handling your client’s securities? And why are mutual funds so different from everything else? (We won’t even mention Annuities…yet!)

Finally, a course for you. The Sales Assistant.

How will this improve your problem-solving skills?

At this workshop you will learn what is going on AFTER you send in the order or the paperwork. You will build a foundation of knowledge that will help you navigate the confusing terrain of the typical Broker-Dealer Operations area. This will help you determine the best place to start when you need to get a question answered. You’ll learn the jargon used by technical specialists so you can work with them on an even footing.

What are the objectives?

After this workshop you will be able to:

1. Identify the competitive forces in the financial services industry that drive the need for your firm to deliver Service Excellence.
2. Feel compelled to provide Service Excellence to help your firm thrive within this competitive environment.
3. Explain the relationship between transfer agent, depository, broker-dealer and customer security positions.
4. List the steps to receive a stock or bond certificate from a customer and deposit it to DTC.
5. Explain the role of the NSCC in comparing the street side of agency trades.
6. Explain the role of the DTC in settling the street side of agency trades.
7. Explain the actions taken by a Broker-Dealer to execute, compare and settle both sides of an agency transaction.
8. Use a diagram to explain how the Operations departments at a typical Broker-Dealer fit together.
9. Given any Operations department name, state the primary process or function of that department.
10. List the names and functions of the regulatory bodies that produce rules, regulations and guidelines to which each Broker-Dealer must comply.
11. Describe the difference for a Broker-Dealer in maintaining a networking relationship with a mutual fund company compared to an omnibus relationship.
12. Explain how the processing of a mutual fund trade is different from processing a stock trade.
13. Compare the processing of a mutual fund dividend to processing a stock dividend.
14. Explain how a customer's existing mutual fund position is brought on to a Broker-Dealer’s books and records.
15. Explain how the processing of an annuity trade is different from processing a stock trade.
16. Explain the role of a Broker-Dealer in an annuity transaction involving an introducing broker, their customer and an insurance company.
17. Identify the typical departments within the mutual fund area of a Broker-Dealer and the primary responsibility of each one.

What is the agenda?

Who is the instructor?

Peter Sprague has worked in the securities industry since 1983. From accountant to auditor, from financial analyst to trainer, Peter’s experience cuts across departments and functions. While Vice President, Corporate Training for Raymond James Financial, he was instrumental in the development of Raymond James University, a standard-setting educational program in the securities industry. He worked with subject matter experts throughout Operations to design, develop and deliver a variety of courses about the securities industry. As President of Corporate Training Partners, he has worked with other broker-dealers to help their employees untangle the web of confusion that often entangles new employees.

In addition to Operations training, Peter has experience applying the securities industry Continuing Education regulations. Through this work, and more, as well once holding a Series 7 license, Peter has a thorough understanding of what happens in the branch of securities firm….and just how essential a knowledgeable support team is for the branch’s success.

Peter views education through the lens of customer service: how can technical knowledge like what is taught in this class be translated into better service? He thrives on moving from concept to action, realizing that each participant must apply any new information to the job in order to maximize her investment in training.

When is it? Where is it? What does it cost?

Your investment for this unique workshop is only $277. But if you register before January 1st, 2003, you receive the Special Low Price of only $197! Click here to register now and save!